Information Technology Rentals
prides itself on its customer support. We believe
every stage of the rental procedure, from customer
enquiry right through to the return of the product,
requires not only a high level of support but
also differing types of support.
Our staff are trained to receive
and manage your call to the highest standard.
Upon your initial enquiry you will be introduced
to a member of ITR's rental staff, who will
immediately issue you with a unique call reference
number and thereafter stay with you through
every step of both your enquiry, through to
finalisation of contract.
During your enquiry we offer peace of mind in
the knowledge that our rental staff are supported
by a team of technical experts, who are there
to offer advise and guidance wherever necessary.
In addition to the support
offered in the form of maintenance, we are proud
to confirm we offer all customers a dedicated
telephone support line. This facility is offered
free of charge and manned during the hours of
9.00am to 5.00pm Monday to Friday (excluding
bank holidays and statutory holidays). Your call will
be immediately answered by our support team,
eliminating any delay in identifying the reason
for your call, who have immediate 'on screen'
access to your contract details and more importantly
the ability to offer all aspects of support
required by you the customer.
We guarantee to build in what
we term as an 'extension to contract' facility.
This offers flexibility at the close of the
contract, requiring a mere 7 days notice, an
extension to the contractual term can be made
by just one phone call. Thus allowing you the
flexibility you may require in respect of any
last minute unforeseen problems or increased
workloads and what's more you are not penalised
from a pricing point of view.
At the close of your contract you will be contacted by a member of ITR's staff who will co-ordinate a
convenient time for collection to take place.
You can be assured we will be there every step of the way!
We may not be the largest IT Rental Company,
but our support, service and pricing are second
to none.
